Do more with the knowledge that you already have
Starko's knowledge base is an AI-queryable single source of truth for small and mid-sized businesses. It ingests websites, PDFs, CSVs and manual input, then powers automatic AI answers across WhatsApp, Instagram, email, Slack and web chat, and is included in every plan from $19.85/month flat, not billed per resolution like Zendesk or Intercom.
Set up in hours. No engineering required.
Forget the chaos of Google Docs, PDFs, scattered messages, and private folders. Connect your channels, upload your knowledge base, and your AI assistant goes live, so your team can:
Docs
Scattered documents
PDFs
Hard to find files
Messages
Scattered conversations
Private Folders
Hidden information
Quickly find the right answer
Search across all your knowledge instantly
Communicate confidently
Share accurate information with your team
Avoid outdated or inconsistent information
Always access the latest, verified content
One working day. No code, no IT project, no vendor support tickets. Just your team, finally on the same page.
Internal Knowledge: Smarter Teams, Sharper Support
Starko's knowledge base turns your company's know-how into a living resource. Your team can:
Find answers in real-time
No more digging through Google Docs, PDFs, or private folders. Any question your team has: from processes to product details, is answered instantly.
Onboard new employees faster
New team members get up to speed in days, not months, because all knowledge is organized, searchable, and tied directly to real processes.
Stay aligned
Everyone communicates consistently and confidently, avoiding mistakes caused by outdated or incomplete information.
Reduce bottlenecks
Senior staff don't have to repeat themselves. The knowledge base becomes a single source of truth that frees your team to focus on real work.
Customer Interactions: Smarter, Faster, Personalized
Starko doesn't just store knowledge: it applies it. Every interaction with customers becomes smarter, faster, and more effective:
Automatic learning
Starko continuously learns from your team and past interactions to understand your company, products, and processes.
Guided responses
AI leads every conversation, ensuring customers get accurate, relevant answers without overloading your team.
Trustworthy support
When a question needs human attention, Starko routes it with full context, giving your team all the information to close the interaction quickly.
Drive sales and satisfaction
By having instant access to pricing, availability, policies, and product details, your team can turn every interaction into a positive outcome.
Performance Analytics
Last 6 months
AI Analytics
0% Satisfaction
+23% improvement
0 Knowledge Gaps
-73% reduction
Learn and improve. Automatically.
Starko's analytics surface knowledge gaps, flag customers who need more attention, and suggest improvements, so your support gets sharper over time.
Learn from your customers
Starko learns from your customer interactions and suggests improvements.
Fill gaps in your knowledge base
Starko gives you suggestions to fill gaps in your knowledge base.
Detect customers who require more attention
Starko detects customers who require more attention or a more personalized approach.
How It Works
Build your knowledge base in minutes
Use Starko's AI-powered builder to automatically extract information from websites, PDFs, CSVs, and internal documents, or manually add your company knowledge.
Unify all your communication channels
Instagram, WhatsApp, Email, Slack, Telegram, and more, all feeding into one centralized inbox for seamless team collaboration.
Customize Starko's tone and behavior
Set the tone, style, and personality of your AI assistant to match your brand.
Automate actions when needed
Starko can automatically resolve simple requests, open tickets, forward complex queries to the right human agent, or trigger custom workflows.
Enable real-time insights for your team
Employees can quickly find accurate answers from the internal knowledge base, improving onboarding, decision-making, and consistency.
Continuously learn and adapt
Starko automatically learns from every interaction, using customer and internal feedback to improve responses and processes over time.
Manage your projects end-to-end
From initial setup to tracking performance, collecting feedback, and optimizing workflows, Starko helps you keep your operations smooth and scalable.
Frequently asked questions
- What is a knowledge base in customer support software?
- A knowledge base is a structured, searchable store of your company's answers, processes and product information. In Starko it is AI-queryable: the AI uses it to draft and resolve customer responses automatically, and your team uses it to find consistent answers instantly. It ingests websites, PDFs, CSVs and manual input.
- How much does Starko's knowledge base cost?
- It is included in every Starko plan, not a separate add-on. Pricing is flat: Free ($0, 50,000 tokens), Standard ($19.85/month) and Pro ($119.85/month). There is no per-resolution or per-seat charge for the AI knowledge base.
- Is Starko a knowledge base alternative to Zendesk or Intercom?
- Yes. Starko pairs an AI-queryable knowledge base with an omnichannel inbox at $19.85/month flat, versus per-agent pricing plus metered AI from Zendesk and Intercom. See the full comparisons on the compare page.
Comparing knowledge base tools? See how Starko compares to Zendesk, Intercom and more →
Ready to transform your knowledge base?
With Starko's knowledge base, your team works smarter, your customers get faster answers, and your business grows more efficiently, all while keeping knowledge organized, accessible, and actionable.